Shipping:

1. We only ship the item to the specific and confirmed address provided by customer in orders. Before you pay, please make sure your address in purchasing matches the address you would like us to ship to.

2. The items will be shipped within 5 working days upon receipt of payment (Excluding Weekend and Public Holidays),

3. We will offer tracking number (courier number) for your checking, in this way, you will know the process of your parcel.

4. We are NOT responsible for any import tax, customs fees or customs delay. Buyer cannot request to cancel the auction or request for refund under this situation. Please check with your local tax authorities BEFORE bidding.



Payment:

We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.



Guarantee:

As we promised, if there is any damage or destroy when receiving your items, we will do resend a new one or refund as you like. But before that, we need you to cooperate with us to take photos when you receive it then provide us the evidence. Hope you can understand it.



Feedback:

1. Please feel free to contact with us at anytime your convenience.

2. Please give us the opportunity to resolve any problem, Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that will try our best to resolve the issues

Note: Since the heating wire inside the heating tube is made of OCr25A15 which is Magnetic, so it is normal the element can be adsorbed by magnet. The tube surface material is made of stainless steel 304.